Barry Dyke

 
May 14, 2019

Mobile Devices: Worth the Investment?

Some service companies are reluctant to introduce mobile devices into their workflow due to concerns about costs, privacy, and efficiency. While challenges exist, the benefits of equipping your team with mobile devices are numerous – helping you keep customers happy and grow the bottom line.
March 18, 2019

Why Job Photos Matter

That camera on your mobile device can be used for more then just selfies. Job photos (and videos) provide a powerful tool for your service business, creating transparency, providing context to your team, and building trust with your customers.
March 27, 2018

Standing Out in the Service Bracket

Broken brackets, buzzer beaters, upsets and more – the Madness of March is coming to an end. But the Final Four, and each team’s path to the big show, provides important takeaways for field service businesses.
December 5, 2017

The Problem with Proprietary Franchise Software

Many franchise networks rely on proprietary software to run their network, citing unique needs in workflow. But the ‘perfect match’ comes at a cost – proprietary systems are filled with limitations that can hold back your franchise’s growth.
September 19, 2017

Building a Consistently Successful Franchise

The New England Patriots are football’s most successful franchise – 5 championships in less then 20 years, with eight straight playoff appearances. The blueprint for their success can be applied to any franchise – including service franchises.
August 29, 2017

Responding When Things Go Wrong

Sometimes, things go wrong – at work, during a service call, and especially at the airport. But the way you respond can be the difference between retaining your customers and seeing your reputation sent into a nosedive.
July 17, 2017

How Data Drives Franchise Success

Data-driven decisions are common in every business today. But for franchise networks, data and the decisions they inform can mean the difference between robust growth and catastrophic failure.
June 19, 2017

Taking Your Franchise Network to New Heights

Growing a field service franchise is hard – how can your franchise get to the top? Learn how ServiceBridge is helping take field service franchises ‘to the moon’.
June 5, 2017

Restoration Field Service Software Requirements

Restoration companies – fixing water, fire, mold and smoke damage – represent a multi-billion dollar industry with inelastic demand. It also represents one of the most competitive field service industries. How can the right tools empower restoration companies to succeed?
May 25, 2017

Software Provider, or Software Partner?

When it comes to your field service software provider – are they a partner, or simply a vendor? We explore the differences and ServiceBridge’s approach to being a partner; rather than a vendor.
May 17, 2017

Building a Local Presence for Service Franchises

A recent Yodle study showed 77% of consumers believed national chains and franchises provided lower costs – but they still chose local businesses due to service and trust. How can national companies build trust on the local level?
May 11, 2017

Creating Monthly Recurring Service Revenue

Monthly recurring revenue (MRR) is a term associated more with software companies then service companies – but it’s a key metric and a necessity for service businesses. We explore how field service companies can grow their recurring revenues through a variety of channels.
May 9, 2017

No Experience Needed: Field Service Franchises

Many field service franchise companies advertise that “no industry experience” is required to become a franchisee. We take a look at why.
April 13, 2017

Creating Tech-Savvy Field Technicians

Learning new skills – algebra, yoga, or field service management software – is a difficult task. But with the right education, incentives, and process, you can turn your field techs into technical mavens in short order.
April 3, 2017

A Case for the Field Service Franchise

Ten of the top 25 fastest-growing franchises in the US are field service businesses such as Mosquito Joe, Jan-Pro, and One Hour Heating and Air Conditioning. Why are more investors and entrepreneurs looking to service franchises over traditional franchising opportunities?
March 23, 2017

E-mail Marketing + Automation for Service Businesses

Automated drip campaigns and scheduled e-mails allow your service business to automatically follow up with customers on appointments, send time-sensitive offers, announce promotions in an instant, and more.
March 13, 2017

Software Requirements for Landscaping Companies

A survey of landscaping companies shows that what they expect in their software, what they want in the software, and what they actually use on a daily basis don’t always perfectly align.
February 27, 2017

Why the Cloud Matters to Service Businesses

‘Cloud’ is more than just an overused technology buzzword – it helps keep your business data safe with consistent backups. What happens if your on-premise solution loses data?
January 24, 2017

Digital Tips for Pool and Spa Professionals

In advance of our team’s attendance at the 2017 Pool and Spa Show in – ServiceBridge decided to find out what pool service customers look for when searching for services on Google.
January 19, 2017

Search 101 for Pool Cleaning Companies

At ServiceBridge, we get it – your expertise lies in shock and algaecides; not in SEO and algorithms. That’s why we’ve got some pointers from our marketing specialist to help your pool service business succeed.