There’s no need to introduce the prevalence of mobile devices – there’s a good chance you’re reading this article on your smartphone. If you’re reading this on your computer, then your smartphone is likely a few feet away. We look at our phones 80 times per day on average – more then any other item or person in our lives.
Despite the fact these devices are everywhere, our team at ServiceBridge hears some surprising feedback from potential customers: “My technicians don’t have smartphones” “I don’t want to have to purchase smartphones for my team”. Many service teams still run on old-fashioned paper, because getting technicians to install a field service management program on their personal device, or buying them a new device, presents more of a hassle then a benefit.
To the “office” workers of the world, this concept sounds completely foreign – we’ve become accustomed to managing our work e-mail and messaging our colleagues on the go and from home with our mobile devices. But there are clear reasons that this same mentality hasn’t penetrated the field service industry.
There are several reasons why mobile devices haven’t fully been adopted by the field service industry the same way that they have by ‘white-collar’ industries, including and not limited to:
Despite all the obstacles – costs, the learning curve, employee training and more – there is a convincing case to be made that mobile devices should become part of your service organization. There are numerous benefits to adopting mobile devices in the field, including the following:
To put the value of mobile devices for your team in perspective, let’s use a real world example. We’ll use the following assumptions:
Let’s assume that using mobile devices and software, you can complete 3 more jobs per week.
While the upfront costs can seem painful to service business owners, they are quickly recouped and lead to recurring profit over time.
Ready to implement mobile devices in your field service business? Here’s a few tips to make the process go smoother and ensure a great experience for all parties.
Today’s top service companies have adopted technology into their workflow, and today’s customers expect a seamless experience. Adopting mobile technology into your business helps improve your reputation, be more efficient, and grow your bottom line. While there are pitfalls and expenses associated with introducing mobile devices into your workflow – the advantages far outweigh the challenges.
Some service companies are reluctant to introduce mobile devices into their workflow due to concerns about costs, privacy, and efficiency. While challenges exist, the benefits of equipping your team with mobile devices are numerous – helping you keep customers happy and grow the bottom line.