Restoration companies – fixing water, fire, mold and smoke damage – represent a multi-billion dollar industry with inelastic demand. It also represents one of the most competitive field service industries. How can the right tools empower restoration companies to succeed?
A recent Yodle study showed 77% of consumers believed national chains and franchises provided lower costs – but they still chose local businesses due to service and trust. How can national companies build trust on the local level?
Monthly recurring revenue (MRR) is a term associated more with software companies then service companies – but it’s a key metric and a necessity for service businesses. We explore how field service companies can grow their recurring revenues through a variety of channels.
Many business owners and field technicians are resistant to GPS tracking – concerned that tracking is a form of micromanagement. However, tracking provides some important safety and accountability measures for field service companies
Commercial Cleaning represents one of the largest field service industries – demand is high, but competition is fierce. The right software helps commercial cleaning companies stand out and grow their business.
In the world of field service management software, one of the biggest choices consumers have to make is between cloud-based and locally hosted platforms. We lay out the case on why a cloud-based solution makes more sense for most service businesses.
Learning new skills – algebra, yoga, or field service management software – is a difficult task. But with the right education, incentives, and process, you can turn your field techs into technical mavens in short order.
In Chicago, we know a bit about building winning teams. In honor of Opening Day, we take a look at Chicago’s current championship team and take away some lessons that can be applied to the field service world.
Ten of the top 25 fastest-growing franchises in the US are field service businesses such as Mosquito Joe, Jan-Pro, and One Hour Heating and Air Conditioning. Why are more investors and entrepreneurs looking to service franchises over traditional franchising opportunities?
Pool maintenance and cleaning companies are faced with an overload of choices when it comes to choosing software – how can they determine what key features they need to look for in a software solution?
Automated drip campaigns and scheduled e-mails allow your service business to automatically follow up with customers on appointments, send time-sensitive offers, announce promotions in an instant, and more.
BI Dashboards provide stakeholders an at-a-glance view of what’s happening across their organization. Today, we explore how service businesses can create their own dashboard using Power BI + ServiceBridge.
With the rise of mobile apps and on-demand services such as Uber; tailoring the customer experience to be as seamless as possible. In this article we examine service businesses and how they can improve their customer experience process