June 19, 2017

Taking Your Franchise Network to New Heights

Growing a field service franchise is hard – how can your franchise get to the top? Learn how ServiceBridge is helping take field service franchises ‘to the moon’.
June 5, 2017

Restoration Field Service Software Requirements

Restoration companies – fixing water, fire, mold and smoke damage – represent a multi-billion dollar industry with inelastic demand. It also represents one of the most competitive field service industries. How can the right tools empower restoration companies to succeed?
May 31, 2017

Building a Better Service Referral Program

Everyone knows word-of-mouth referrals are a key to obtaining new business – but few field service companies properly build, promote, and execute on their referral program.
May 25, 2017

Software Provider, or Software Partner?

When it comes to your field service software provider – are they a partner, or simply a vendor? We explore the differences and ServiceBridge’s approach to being a partner; rather than a vendor.
May 22, 2017

Field Service Software – If Not Now, When?

Perfection is often the enemy of progress. Is your search for the perfect field service management solution stalling the progress of your team? Here’s how to move forward.
May 17, 2017

Building a Local Presence for Service Franchises

A recent Yodle study showed 77% of consumers believed national chains and franchises provided lower costs – but they still chose local businesses due to service and trust. How can national companies build trust on the local level?
May 11, 2017

Creating Monthly Recurring Service Revenue

Monthly recurring revenue (MRR) is a term associated more with software companies then service companies – but it’s a key metric and a necessity for service businesses. We explore how field service companies can grow their recurring revenues through a variety of channels.
May 9, 2017

No Experience Needed: Field Service Franchises

Many field service franchise companies advertise that “no industry experience” is required to become a franchisee. We take a look at why.
May 3, 2017

GPS Tracking: Micromanagement or Accountability?

Many business owners and field technicians are resistant to GPS tracking – concerned that tracking is a form of micromanagement. However, tracking provides some important safety and accountability measures for field service companies
April 27, 2017

Software for Commercial Cleaning Companies

Commercial Cleaning represents one of the largest field service industries – demand is high, but competition is fierce. The right software helps commercial cleaning companies stand out and grow their business.
April 24, 2017

How to Make Service Calls Profitable

For many field service professionals, service calls come with thin margins and potential frustrations. Learn how ServiceBridge can help you make service calls a profitable part of your business.
April 18, 2017

The Failure of Server-Based Field Service Software

In the world of field service management software, one of the biggest choices consumers have to make is between cloud-based and locally hosted platforms. We lay out the case on why a cloud-based solution makes more sense for most service businesses.
April 13, 2017

Creating Tech-Savvy Field Technicians

Learning new skills – algebra, yoga, or field service management software – is a difficult task. But with the right education, incentives, and process, you can turn your field techs into technical mavens in short order.
April 10, 2017

Building a Winning Field Service Team

In Chicago, we know a bit about building winning teams. In honor of Opening Day, we take a look at Chicago’s current championship team and take away some lessons that can be applied to the field service world.
April 3, 2017

A Case for the Field Service Franchise

Ten of the top 25 fastest-growing franchises in the US are field service businesses such as Mosquito Joe, Jan-Pro, and One Hour Heating and Air Conditioning. Why are more investors and entrepreneurs looking to service franchises over traditional franchising opportunities?
March 28, 2017

Choosing the Right Pool Cleaning Software

Pool maintenance and cleaning companies are faced with an overload of choices when it comes to choosing software – how can they determine what key features they need to look for in a software solution?
March 23, 2017

E-mail Marketing + Automation for Service Businesses

Automated drip campaigns and scheduled e-mails allow your service business to automatically follow up with customers on appointments, send time-sensitive offers, announce promotions in an instant, and more.
March 20, 2017

Creating a Service Business Power BI Dashboard

BI Dashboards provide stakeholders an at-a-glance view of what’s happening across their organization. Today, we explore how service businesses can create their own dashboard using Power BI + ServiceBridge.
March 15, 2017

Customer Experience in Service Businesses

With the rise of mobile apps and on-demand services such as Uber; tailoring the customer experience to be as seamless as possible. In this article we examine service businesses and how they can improve their customer experience process
March 13, 2017

Software Requirements for Landscaping Companies

A survey of landscaping companies shows that what they expect in their software, what they want in the software, and what they actually use on a daily basis don’t always perfectly align.