Security Overview

We provide this overview so that you can better understand the security measures we've put in place to protect the information that you store using ServiceBridge.

Secure Storage

We encrypt the files that you store on ServiceBridge using the AES standard. Encryption for storage is applied after files are uploaded. We do not manage the encryption keys.

ServiceBridge uses Windows Azure for data storage. Windows Azure stores data over several geographically dispersed data centers. According to Windows, they are managed, monitored, and administered by Microsoft operations staff that have years of experience in delivering the world's largest online services with 24 x 7 continuity.

You can find more information about Windows Azure's security at the Windows Azure Trust Center.

Secure Transfers

Your files are sent between ServiceBridge's mobile app and our servers over a secure channel using 256-bit SSL encryption where supported. Not all mobile media players support encrypted streaming, so media files streamed from our servers are not always encrypted.

Your Data is Backed Up

ServiceBridge and Windows Azure keep redundant backups of all data over multiple locations to prevent the remote possibility of data loss.

Privacy

We guard your privacy to the best of our ability and work hard to protect your information from unauthorized access. A copy of our full privacy policy can be found at https://www.servicebridge.com/privacy-policy/.

Compliance with Laws and Law Enforcement

As set forth in our privacy policy, and in compliance with United States law, ServiceBridge cooperates with United States law enforcement when it receives valid legal process, which may require ServiceBridge to provide the contents of your private ServiceBridge. In these cases, ServiceBridge will remove ServiceBridge's encryption from the files before providing them to law enforcement.

You think you've found a security exploit?

We take a number of measures to ensure that the data you store on ServiceBridge is safe and secure. While we're very confident in our technology, we recognize that no system can guarantee data security with 100% certainty. For that reason, we will continue to innovate to make sure that our security measures are state of the art, and we will investigate any and all reported security issues concerning ServiceBridge's services or software. Please report security issues to info@servicebridge.com.