Challenge

Critter Control offers wildlife and pest control services. Before ServiceBridge, the process for delivering new work orders required field workers to make an office visit at the beginning and at the end of each workday. New work orders received during the day needed to be called in, burdening workers with additional paperwork and office calls. In turn, paperwork processing at the office peaked at the end of the day and required extended hours. Field workers also lacked the capability to capture job photos and communicate finished job information to customers.

Solution

With ServiceBridge, new work orders are delivered to the field worker mobile devices. They can collect payments, customer signatures, and capture photos before and after the job is completed. In addition, technicians are able to schedule new work orders and create estimates in the field. Real time synchronization with the office eliminates the need for end-of-day data entry. The ServiceBridge application is well received by Critter Control customers, as they appreciate the efficient and paperless process. Previewing job completion photos and documents using the Customer Portal adds transparency and leaves a strong impression of professionalism.

Result

ServiceBridge has increased our lead to-sale ratio, as we are now able to show the customer photographs of the damage we find during the inspection on their homes. Customers better understand our pricing and requirements for the work to be completed. This has been and continues to be a great selling tool and is great for increasing our reputation as an honest and transparent company.

Larrisa Cardenas

Owner at Critter Control of Houston

Protec Petroleum

“Since we started using ServiceBridge two years ago, we have experienced growth nearing 60 percent and we have separated ourselves from our competition.” – Brian Pittenger, President

Challenge

Protec Petroleum specializes in the sales and service of petroleum- and propane-related equipment. Before ServiceBridge, it was difficult to produce new work orders and invoices in the field and communicate the information to the office. Tracking warranties on equipment installed at customer’s site was also a challenge. Obtaining large accounts was also a challenge without tools to make communication seamless and transparent.

Solution

Using ServiceBridge, Protec Petroleum was able to distribute all jobs to field workers’ mobile devices. Job updates and new estimate information was always in-sync with the office. All manufacturer warranty information is now always available in the field. Communication with customers was improved by using the Customer Portal.

Result

I would like to take a moment and express our gratitude to the team at ServiceBridge. Since we started using ServiceBridge two years ago we have experienced growth nearing 60% and we have separated ourselves from our competition. We have recently entered into a service agreement with a Canadian grocery store chain that has 300 plus outlets throughout the country.

A major reason we were able to obtain this large account was due to the power of ServiceBridge. Our ability to produce a work order/invoice quicker than anyone in the country is a huge benefit both to us and our customers. Through ServiceBridge we can track customers warranty parts and ensure they receive full value of manufacturer’s warranties.

The way ServiceBridge allows us to manage call loads and respond to our customer’s needs so efficiently cannot be overstated. We are able to save this particular customer time and money through the powerful customer web portal, which allows their district managers to spend more time increasing profits and less time tracking work progress and invoices. So to the team at ServiceBridge we say Thank You for taking our company to new heights and we look forward to a long and prosperous partnership.

Brian Pittenger

President

Robertson Pools

"Revenue is up 64% in large part due to our marketing through ServiceBridge and speed at which can communicate and give information to homeowners." - Kelli Griffin

Challenge

With the current system, technicians have to make two office visits each day to pick up and drop off work orders. It is also impossible to efficiently track parts that are used in the field.

Solution

With ServiceBridge, Robertson’s field workers do not have to visit the office, as all job information goes directly to their mobile devices. The ServiceBridge mobile app makes it possible to add and update quantities of parts used on the job and sync this information with the office.

Result

From the day I decided to purchase my subscription to ServiceBridge, I had no doubt that it was going to be a great investment. Here’s a list of some expected and some unexpected positives.

  • Net profit is up 2 percent solely based on lack of paper needs and fuel savings.
  • Revenue is up 64 percent in large part due to our marketing through ServiceBridge and the speed with which we can communicate and give information to homeowners.
  • Streamlined our technicians to be able to swap and add jobs without having to return to the office every time to pick up paperwork.
  • Got kudos from many customers for being in tune with technology and keeping up with trends. This helps spread the word and get us referrals.
  • Our inventory control has never been more in synch. We know exactly what has been used instantly and what needs to be ordered.

The ServiceBridge team has excelled in constantly improving based on consumer input. They truly care and listen.

Kelli Griffin

Technical Repair Manager

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