“Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, company name, email address, telephone number, postal or other physical address, birth date, gender, occupation, a credit card number (including expiration date) to process payment for products, Apps and/or services and such other information when needed to provide a service that you requested. Certain of our products, Apps and Services also store connection or session information such as time/date and length of collection, IP address, chat logs, location information and technician information, along with the files you upload, download, or access with certain ServiceBridge Services (“Files”).
As you navigate through the Website and/or use our Apps or Services, certain information can be collected without your actively providing the information using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your internet browser or mobile device automatically transmits some of this information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer or mobile device is currently using; the date and time you access the Website and the pages that you access while visiting the Website. This information is used for our internal/external marketing purposes, and to analyze trends and to improve our Website, products, Apps and Services.
When creating a ServiceBridge Account or accessing other products or services on the Website, you will have the choice of whether and how you would like to receive correspondence from ServiceBridge and our partners. Additionally, you will have the choice of whether you want certain information shared with third parties. Please note that opting out of having certain information shared with third parties may hinder your use of some of our Services. You may change your preferences at any time. You will not be included in any promotions, contests, sweepstakes, or programs unless you opt-in. All emails or other correspondence sent by us will include an option to opt out of any further such correspondence. Additionally, you can opt-out by contacting us by e-mail or postal mail at the address shown below. Please allow us a reasonable amount of time to process your opt-out requests.
ServiceBridge and our third party affiliates may occasionally conduct polls and surveys in which you may be invited to participate. Such invitation may be random or may be based on non-identifiable information gathered by us or the third party. Your participation is completely voluntary and you may be asked to provide personally identifiable information in order to participate. Information gathered in connection with surveys or polls will be used only in connection with that survey or poll and will not be disclosed with any third parties unless specifically requested and consented to. You may opt-out of participation in any polls or surveys by changing your personal account settings.
Cookies and Tracking Technology
In addition to cookies, our Website uses a variety of technical methods for tracking purposes, including web beacons, which are small pieces of data that are embedded in images on the pages of websites. ServiceBridge also uses these technical methods to analyze the traffic patterns on our Website, such as the frequency with which our users visit various parts of our Website.
ServiceBridge provides services that enable dispatchers to view current job and technician locations and also provides information related to the location history of mobile devices or computers in your subscription. In order to provide this service, ServiceBridge interacts with your mobile device or computer to determine your current location. ServiceBridge periodically collects and saves this information regarding your current location. The information collected includes your present location, the current time, and an a unique identifier associated with your mobile device or computer (“Location Information”).
This Location Information is stored in our secure servers or in secure servers of a third party service provider according to our Data Security and Retention policies detailed below. You are permitted to access the Location Information for the mobile devices and computers included in your subscription in order for us to provide the services described above or for other services that we may add in the future. You are solely responsible for maintaining the security of your subscription and maintaining the privacy of Location Information after it is shared with you.
You may choose whether or not this Location Information is collected and stored. This choice is available at a mobile device or computer level or on a subscription-wide level. By default, you opt-in to having the Location Information collected and stored. If you opt-out, some functionality and services may not be available to you.
The Location Information is not shared with any third-parties (other than our third-party service providers).
How We Use Information Collected
ServiceBridge uses Personal Information for several general purposes: to fulfill your requests for certain products and services, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your Personal Information to send you promotional materials about goods and services (including special offers and promotions) either offered by ServiceBridge or offered by third parties. You may opt out of receiving these communications by following the process specified above.
Some mobile devices allow applications to access real-time location-based information (for example, GPS). Our Apps currently do not collect such information from your mobile device while you use our Apps, but may do so in the future with your consent to improve our Services. In addition, some materials in your Files may contain such recorded location information, which we may use to optimize your experience. If you do not wish to share such geo-location information with ServiceBridge, please do not load them to your Files. Also, some of the information collected from a mobile device such as an IP address can be used to approximate a mobile device’s location.
Information Sharing and Disclosure
We may disclose to third parties your Personal Information when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of ServiceBridge or its users; or (d) to protect ServiceBridge’s property rights. If we provide your Personal Information to a law enforcement agency as set forth above, we will first remove ServiceBridge’s encryption; however, ServiceBridge will not be able to decrypt any files that you encrypted prior to storing them.
Our Website and Apps provides you the opportunity to opt-out of receiving communications from us when you elect to use our Apps, Services or software (included on a free-trial basis), or purchase a new subscription or an upgrade. Further, when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communication or to change your information.
Unless you opt-in, ServiceBridge will not transfer your Personal Information to third parties, except we may transfer your Personal Information without your consent to the extent required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the requirements of law or comply with legal process served on ServiceBridge or the Website; (b) protect or defend the rights or property of ServiceBridge, or (c) act in urgent circumstances to protect the personal safety, property, or privacy of ServiceBridge’s employees, users of ServiceBridge’s products or service, or members of the public. If you choose to provide us with your Personal Information, we may transfer that information within ServiceBridge or to ServiceBridge’s third party service providers with your permission. In addition, ServiceBridge may send your Personal Information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of ServiceBridge to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners (unless you have opted out of these types of communications).
In addition, we may disclose your non-private, aggregated, or otherwise non-personal information with advertisers, business partners, and other third parties in an effort to customize or enhance the content and advertising on our Website for our users.
Your Ability to Review and Delete Information
You can always ask to review any Personal Information that we have collected from you, have us update, correct or delete this information and/or instruct us not to use this information in the future. If you wish to exercise this right, simply contact us at firstname.lastname@example.org.
Data Security and Retention
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). ServiceBridge safeguards the security and confidentiality of the data you send us with physical, technical, and managerial procedures. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, maintains the secrecy of your password, and make sure you use a secure browser.
We will retain your information for as long as your ServiceBridge Account is active or as needed to provide you Services. If you wish to cancel your ServiceBridge Account or request that we no longer use your Personal Information to provide you services, you may delete your ServiceBridge Account. We may retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your Personal Information quickly upon request. Please note, however, that there might be some delay in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users. We retain information provided by our users for an indefinite amount of time and by providing information to us, you consent to such retention. We will delete information from our databases as required by law. If you send us a written request to delete any of your account information, we will respond to such request and comply as we deem appropriate, in our sole discretion. Please submit such requests to email@example.com.
ServiceBridge may amend this Policy from time to time. If we make any changes in the way we use your Personal Information we will make that information available by posting a notice on the Website.
Our website is a general audience site that does not target and is not intended for children under the age of 13. ServiceBridge does not knowingly solicit or maintain Personal Information from or pertaining to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.
International Privacy Protection
Personal information that we maintain is controlled and processed in the United States of America and/or other countries, which might not provide the same level of privacy protections as in your country of residence. For personally identifiable information collected from users in the European Economic Area and Switzerland, ServiceBridge adheres to the Safe Harbor Privacy Principles administered by the U.S. Department of Commerce.
343 W Erie St. Suite 600
Chicago, Illinois 60654 USA