August 31, 2018

Mobile App Dashboard & Filters Update

We’re getting ready to roll out some updates to the mobile app to make the experience simpler and more efficient for field technicians. The first of many updates are described in this article: updates to the dashboard screen and updates to the list view filters.
August 21, 2018

New Changes Coming!

At ServiceBridge, our team is constantly listening to user feedback and watching trends in field service management space to determine how we can best serve our customers. Our goal is to provide you with the best set of tools possible to run and grow your service business. Here is just a sample of things we’re working on..
June 25, 2018

Field Service Software Integration: Completing the Sales Cycle

It takes more then one tool to get the job done. But building the right toolbox is important – and for service businesses, integration between the software programs they rely on is critically important.
June 8, 2018

Completing the Safety Lifecycle for Medical Devices

Today’s medical devices are more complex then ever, providing patients with better outcomes and a higher level of care. But safety is paramount when it comes to all phases of the medical device lifecycle. Here’s how to ensure the highest level of safety for patients.
June 5, 2018

Effective Troubleshooting for Field Service Software

Like all software, field service management systems sometimes require technical support. Here’s how to get your problems solved quickly, effectively, and without frustration.
May 23, 2018

ServiceBridge and GDPR

On May 25th, the General Data Protection Regulation goes into effect, setting new rules on how businesses can collect data on EU citizens. Here’s what the GDPR means for ServiceBridge users and field service companies.
May 2, 2018

Paperless Field Service: The Power of Digital Forms

Field service management helps companies optimize their workflow with digital work orders – but in some cases, a standard work order is not enough. Digital forms in ServiceBridge compliment work orders to complete the workflow cycle.
April 26, 2018

Sales Success for Service Businesses

“Sales” can be a scary word to some – conjuring up images of unethical stock brokers and shady used car salesmen. But the modern approach to sales couldn’t be further from these portrayals. Today’s sales process focuses on trust, relationships, and a team effort to get the deal done.
March 27, 2018

Standing Out in the Service Bracket

Broken brackets, buzzer beaters, upsets and more – the Madness of March is coming to an end. But the Final Four, and each team’s path to the big show, provides important takeaways for field service businesses.
March 8, 2018

Every Stage of Scaling Your Franchise

Franchises come in all sizes – from starting out with the first franchisee, to supporting a network of thousands. Franchise software can help franchisors at every stage – in different ways.
March 1, 2018

5 Changing Customer Expectations Addressed by FSM Software

Life moves pretty fast. So do customer’s expectations. We take a look at 5 key trends in what customers expect from the service industry, and take a look at how FSM software can help businesses stay ahead of the curve.
February 20, 2018

Selling More Service Franchisees

Prospective franchisees have dozens of options of who to invest their money and time with. How can your service-based franchise stand out and win more new franchisees? The right tools and the right approach can help close the deal.
February 6, 2018

Reach New Heights with us at IFA 2018!

Heading to IFA 2018? Join ServiceBridge in Booth #825 to learn about how we’re helping franchise networks reach new heights – and enjoy some fun surprises and treats!
January 17, 2018

Key Questions for Franchise Reporting

Today’s franchise networks have access to unlimited amounts of data about their business – but utilizing that data to drive improvement starts with asking the right questions.
January 3, 2018

Resolutions: Growing Your Service Business in 2018

New Year’s Resolutions – admirable goals that rarely become a reality. Over 80% of New Year’s resolutions are abandoned by February 9th. If your resolution is to grow your service company, here’s how to build a plan that leads you to success well after most resolutions have been broken.
December 15, 2017

Shooting for the Moon – and Beyond

The end of the year gives us time to reflect on our journey, celebrate our victories, and plan for what’s next. At ServiceBridge, we’ve accomplished a lot in 2017 – and have even bigger plans for 2018.
December 5, 2017

The Problem with Proprietary Franchise Software

Many franchise networks rely on proprietary software to run their network, citing unique needs in workflow. But the ‘perfect match’ comes at a cost – proprietary systems are filled with limitations that can hold back your franchise’s growth.
November 28, 2017

What’s Ahead for Field Service Management

To remain competitive, field service companies must not only implement the latest technology, but stay ahead of competitors and figure out what’s next. We take a look at where field service is going in 2020 – and beyond
November 9, 2017

QuickBooks and Field Service: A Perfect Match

Field service software provides service teams with a host of benefits – but to truly optimize your service business from estimate to payment; you need a best in class accounting tool – like QuickBooks Online
October 30, 2017

Selling Change to Franchise Networks

For franchise companies, deciding to change technology is only half the battle – selling that change to their franchisees and creating a plan for implementation represents a unique challenge after the contract is signed.