Life moves pretty fast. So do customer’s expectations. We take a look at 5 key trends in what customers expect from the service industry, and take a look at how FSM software can help businesses stay ahead of the curve.
Prospective franchisees have dozens of options of who to invest their money and time with. How can your service-based franchise stand out and win more new franchisees? The right tools and the right approach can help close the deal.
New Year’s Resolutions – admirable goals that rarely become a reality. Over 80% of New Year’s resolutions are abandoned by February 9th. If your resolution is to grow your service company, here’s how to build a plan that leads you to success well after most resolutions have been broken.
The end of the year gives us time to reflect on our journey, celebrate our victories, and plan for what’s next. At ServiceBridge, we’ve accomplished a lot in 2017 – and have even bigger plans for 2018.
Many franchise networks rely on proprietary software to run their network, citing unique needs in workflow. But the ‘perfect match’ comes at a cost – proprietary systems are filled with limitations that can hold back your franchise’s growth.
To remain competitive, field service companies must not only implement the latest technology, but stay ahead of competitors and figure out what’s next. We take a look at where field service is going in 2020 – and beyond
Field service software provides service teams with a host of benefits – but to truly optimize your service business from estimate to payment; you need a best in class accounting tool – like QuickBooks Online
For franchise companies, deciding to change technology is only half the battle – selling that change to their franchisees and creating a plan for implementation represents a unique challenge after the contract is signed.
Managing royalties presents a complex challenge to service franchises – particularly those that have multiple royalty agreements in place for different owners, locations, and brands. At ServiceBridge, we’ve developed a flexible, accurate solution for royalty management.
Change can be scary – especially when it’s going to impact your entire franchise network. But the right planning and strategy can help your team find and implement the right franchise software in a timely manner.
Summer has come to a close, with colder temperatures on the way – signaling the end-of-season for many field service industries such as pool service and landscaping. How can these businesses make the most of the winter months?
The appliances and hardware that run our homes and businesses are getting more complex – requiring field service teams to implement systems for asset management to help them track the hardware they maintain.
Feedback and communication are critical to grow any business – including a franchise network. But how can franchisors give objective feedback and help their franchisees grow? Answer: through smart assessment and smart planning.
The New England Patriots are football’s most successful franchise – 5 championships in less then 20 years, with eight straight playoff appearances. The blueprint for their success can be applied to any franchise – including service franchises.
When you buy a car, you not only look at the exterior – but research the engine, transmission, and suspension. The parts that ultimately ensure the car is reliable and gets where you want to go. Unfortunately, few software buyers look beyond the exterior and examine the ‘engine’ of the software they need to run their business.
Sometimes, things go wrong – at work, during a service call, and especially at the airport. But the way you respond can be the difference between retaining your customers and seeing your reputation sent into a nosedive.
Managing reputation for a small business can be difficult enough – for franchises with hundreds of locations, it’s a daunting task. ReviewTrackers is here with some guidelines and tips for helping your franchise manage it’s online reputation.