January 17, 2018

Key Questions for Franchise Reporting

Today’s franchise networks have access to unlimited amounts of data about their business – but utilizing that data to drive improvement starts with asking the right questions.
January 3, 2018

Resolutions: Growing Your Service Business in 2018

New Year’s Resolutions – admirable goals that rarely become a reality. Over 80% of New Year’s resolutions are abandoned by February 9th. If your resolution is to grow your service company, here’s how to build a plan that leads you to success well after most resolutions have been broken.
December 15, 2017

Shooting for the Moon – and Beyond

The end of the year gives us time to reflect on our journey, celebrate our victories, and plan for what’s next. At ServiceBridge, we’ve accomplished a lot in 2017 – and have even bigger plans for 2018.
December 5, 2017

The Problem with Proprietary Franchise Software

Many franchise networks rely on proprietary software to run their network, citing unique needs in workflow. But the ‘perfect match’ comes at a cost – proprietary systems are filled with limitations that can hold back your franchise’s growth.
November 28, 2017

What’s Ahead for Field Service Management

To remain competitive, field service companies must not only implement the latest technology, but stay ahead of competitors and figure out what’s next. We take a look at where field service is going in 2020 – and beyond
November 9, 2017

QuickBooks and Field Service: A Perfect Match

Field service software provides service teams with a host of benefits – but to truly optimize your service business from estimate to payment; you need a best in class accounting tool – like QuickBooks Online
October 30, 2017

Selling Change to Franchise Networks

For franchise companies, deciding to change technology is only half the battle – selling that change to their franchisees and creating a plan for implementation represents a unique challenge after the contract is signed.
October 24, 2017

Franchise Royalty Reporting for Service Businesses

Managing royalties presents a complex challenge to service franchises – particularly those that have multiple royalty agreements in place for different owners, locations, and brands. At ServiceBridge, we’ve developed a flexible, accurate solution for royalty management.
October 19, 2017

Franchise Software: Requirements and Planning

Change can be scary – especially when it’s going to impact your entire franchise network. But the right planning and strategy can help your team find and implement the right franchise software in a timely manner.
October 16, 2017

Preparing Now for Next Season

Summer has come to a close, with colder temperatures on the way – signaling the end-of-season for many field service industries such as pool service and landscaping. How can these businesses make the most of the winter months?
October 2, 2017

Asset Management: Maintenance Made Simple

The appliances and hardware that run our homes and businesses are getting more complex – requiring field service teams to implement systems for asset management to help them track the hardware they maintain.
September 26, 2017

Assessing (and Improving) Franchisee Success

Feedback and communication are critical to grow any business – including a franchise network. But how can franchisors give objective feedback and help their franchisees grow? Answer: through smart assessment and smart planning.
September 19, 2017

Building a Consistently Successful Franchise

The New England Patriots are football’s most successful franchise – 5 championships in less then 20 years, with eight straight playoff appearances. The blueprint for their success can be applied to any franchise – including service franchises.
September 12, 2017

Field Service Software: Dealing with Disaster

After the storm passes and safety is ensured; service teams get to work on repairing the damage – but in order to work quickly and effectively, they need the right tools, including the right software.
September 5, 2017

Technical Considerations for Franchise Software

When you buy a car, you not only look at the exterior – but research the engine, transmission, and suspension. The parts that ultimately ensure the car is reliable and gets where you want to go. Unfortunately, few software buyers look beyond the exterior and examine the ‘engine’ of the software they need to run their business.
August 29, 2017

Responding When Things Go Wrong

Sometimes, things go wrong – at work, during a service call, and especially at the airport. But the way you respond can be the difference between retaining your customers and seeing your reputation sent into a nosedive.
August 17, 2017

How Franchises can Protect Brand Reputation At Scale

Managing reputation for a small business can be difficult enough – for franchises with hundreds of locations, it’s a daunting task. ReviewTrackers is here with some guidelines and tips for helping your franchise manage it’s online reputation.
August 15, 2017

Growing Every Channel of Revenue

Service calls represent the largest portion of revenue and time for most field service firms – but what about installation, part sales, and retail operations? Here’s how you can drive revenue beyond service calls.
August 11, 2017

Creating an Agile Field Service Network

Agile development gives software companies a framework for continuous improvement, getting products to market faster than ever before. Your field service business can adopt a similar strategy that allows you to reach your goals.
August 4, 2017

Improving the Last Mile for Field Service

In logistics, 28% of the cost of delivery is attributed to the last mile. For field service companies, there is no delivery hub – every mile is the last mile. How can companies improve efficiency and reduce their ‘last-mile’ costs?