October 30, 2017

Selling Change to Franchise Networks

For franchise companies, deciding to change technology is only half the battle – selling that change to their franchisees and creating a plan for implementation represents a unique challenge after the contract is signed.
October 24, 2017

Franchise Royalty Reporting for Service Businesses

Managing royalties presents a complex challenge to service franchises – particularly those that have multiple royalty agreements in place for different owners, locations, and brands. At ServiceBridge, we’ve developed a flexible, accurate solution for royalty management.
October 19, 2017

Franchise Software: Requirements and Planning

Change can be scary – especially when it’s going to impact your entire franchise network. But the right planning and strategy can help your team find and implement the right franchise software in a timely manner.
October 16, 2017

Preparing Now for Next Season

Summer has come to a close, with colder temperatures on the way – signaling the end-of-season for many field service industries such as pool service and landscaping. How can these businesses make the most of the winter months?
October 2, 2017

Asset Management: Maintenance Made Simple

The appliances and hardware that run our homes and businesses are getting more complex – requiring field service teams to implement systems for asset management to help them track the hardware they maintain.
September 26, 2017

Assessing (and Improving) Franchisee Success

Feedback and communication are critical to grow any business – including a franchise network. But how can franchisors give objective feedback and help their franchisees grow? Answer: through smart assessment and smart planning.
September 19, 2017

Building a Consistently Successful Franchise

The New England Patriots are football’s most successful franchise – 5 championships in less then 20 years, with eight straight playoff appearances. The blueprint for their success can be applied to any franchise – including service franchises.
September 12, 2017

Field Service Software: Dealing with Disaster

After the storm passes and safety is ensured; service teams get to work on repairing the damage – but in order to work quickly and effectively, they need the right tools, including the right software.
September 5, 2017

Technical Considerations for Franchise Software

When you buy a car, you not only look at the exterior – but research the engine, transmission, and suspension. The parts that ultimately ensure the car is reliable and gets where you want to go. Unfortunately, few software buyers look beyond the exterior and examine the ‘engine’ of the software they need to run their business.
August 29, 2017

Responding When Things Go Wrong

Sometimes, things go wrong – at work, during a service call, and especially at the airport. But the way you respond can be the difference between retaining your customers and seeing your reputation sent into a nosedive.
August 17, 2017

How Franchises can Protect Brand Reputation At Scale

Managing reputation for a small business can be difficult enough – for franchises with hundreds of locations, it’s a daunting task. ReviewTrackers is here with some guidelines and tips for helping your franchise manage it’s online reputation.
August 15, 2017

Growing Every Channel of Revenue

Service calls represent the largest portion of revenue and time for most field service firms – but what about installation, part sales, and retail operations? Here’s how you can drive revenue beyond service calls.
August 11, 2017

Creating an Agile Field Service Network

Agile development gives software companies a framework for continuous improvement, getting products to market faster than ever before. Your field service business can adopt a similar strategy that allows you to reach your goals.
August 4, 2017

Improving the Last Mile for Field Service

In logistics, 28% of the cost of delivery is attributed to the last mile. For field service companies, there is no delivery hub – every mile is the last mile. How can companies improve efficiency and reduce their ‘last-mile’ costs?
July 28, 2017

Mobile Applications in Franchise Operations

The average person spends over 5 hours a day with their smartphone, 92% of that time spent on applications. However, in the franchise world, mobile apps are few and far behind – creating a ‘blind spot’ for franchisors
July 21, 2017

Franchise Software: Impacts in Every Branch

Franchise software has impacts far beyond your technology team – it has the ability to influence every part of your organization, from finance to marketing to franchisee operations
July 17, 2017

How Data Drives Franchise Success

Data-driven decisions are common in every business today. But for franchise networks, data and the decisions they inform can mean the difference between robust growth and catastrophic failure.
July 12, 2017

Improving + Empowering Dealer Networks

Dealer networks – authorized service providers who work on behalf of an equipment manufacturer – operate differently then a standard field service, but can still realize some great benefits with the use of field service software.
July 5, 2017

Building a Franchise Network Growth Strategy

Some franchises grow, while others falter. Why? It’s a combination of things you can’t control – and a lot of things that you can.
June 22, 2017

How to Avoid Buyer’s Remorse With New Software

Buyers’ Remorse: That sinking, stressful feeling when you realize that, maybe, you didn’t think through a purchase. That feeling only gets worse when it’s the software your business relies on to run. How can it be avoided? TechnologyAdvice is here with some tips.